Your visit

At the initial consultation a full medical history will be taken and past and present medical disclosure will be necessary.  This will include details of past and present medical conditions, surgeries, hospitalisation and medications.

You will be asked to undress to your underwear for the examination. Osteopathy has a holistic approach to the body and its function, which means that the examination may extend to areas other than the ones presenting with pain, discomfort or dysfunction. As the cause may originate away from where the symptoms are manifesting themselves.

Your diagnosis and treatment options will be discussed with you prior to treatment. However if you have any queries please do not hesitate to contact us at any time.

Please allow extra time as regrettably, sometimes we may run a little late or take a little longer, as our patients may have a variety of aliments and disabilities as well as different ages.

Chaperones:

You may be accompanied to your appointment by a chaperone if you wish. Any child under the age of 16 will need to be accompanied by an adult parent or guardian.

Confidentiality:

Your records will be held securely at the clinic for a minimum of 8 years. No information is shared beyond the clinic and without your signed consent.

To enquire about our prices please call our receptionists.

Cancellation:

If you are unable to attend or need to cancel your appointment, please ensure that you give us 24 hours notice. We regret that after this time a cancellation fee will be charged and payment of full appointment fee will be required.

Complaints:

We strive to provide great standards of osteopathic care, but if you are dissatisfied, concerned or have any queries about any aspect of your treatment please do not hesitate to contact your osteopath.  If you still concerned and/ or unclear after that, please contact the clinic manager.

Feedback:

We appreciate your feedback, your feedback is anonymous and will allow us to review our standards of care and further improve it. If you would like to give us your valued feedback please ask for a feedback form.

We look forward to welcoming you and your family to the practice for your first appointment soon.

 

020 72723003

Active Health Osteopathy

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